Returns Policy
Whether it doesn’t fit, you’ve changed your mind, or for any other reason, we’re happy to receive the item back in ‘as new’ condition within 30 days of purchase and provide a credit or refund.
Our Return Policy
We will refund or credit items that are –
- Unused.
- ‘As new’ in appearance – no signs of wear, use, installation or damage
- In original packaging, which is in perfect condition (including all tags still attached)
- Being returned within 60 days from date of purchase
- (Perishable items with a “use by” or “best before” date must be returned and received by us within 30 days from date of purchase)
Please note: If you’re unsure as to whether your item meets these conditions for a refund/credit, please contact us before returning your item. If we receive an item for return that is not in perfect condition (e.g. tags removed, packaging damaged, showing signs of wear or use) we may decline the return or charge a restocking fee.
We offer Capped Price Return Shipping –
As long as the item(s) you are sending are being returned from within Australia and they can be carried by AusPost (details here), we can offer a Capped Price Return Shipping cost of $12.50.
To access this service, simply submit your return via your CB Cycles account then you will have the option of purchasing an AusPost label for $12.50.
Alternatively, you can arrange your own return shipping if that is more cost effective (e.g. if the item you are returning is very small). You will also need to arrange your own shipping via a courier for the return of bulky/oversized items.
Customers are responsible for the cost of return shipping on all returns, and for ensuring the parcel reaches us safely. You may wish to consider a registered/insured service.
We’ll process your return as a gift certificate or refund
We’ll assess your item and process a gift certificate or a refund back to your original payment method. We aim to do this within 72 business hours of receiving the parcel (as long as your return was submitted via your CB Cycles account).
You’ll receive an email notifying you once it has been processed.
A note about EXCHANGES
We do not offer item-for-item exchanges.
To exchange an item, simply send your item back and once the return has been processed you will be forwarded the value in the form of a Gift Certificate that you will be able to apply to order the new/replacement item.
Warranty Claims
Please note the information on this page relates to returns only (change of mind).
If you are unlucky enough to experience a problem or fault that you think may be a warranty claim please contact us to process your claim.